PART 2. REFUND POLICY (EN)

Revision: 20.10.2026

1. General Provisions

1.1. An integral part of the 123-opt.com offer.

1.2. Drafted in accordance with Art. 32 and Art. 16 of the Russian Consumer Protection Law.

2. General Principle

2.1. Access is provided immediately upon payment and remains active for the paid period.

2.2. The paid period is non-refundable, except as provided by law and this Policy.

3. Mandatory Refund Cases

3.1. Duplicate charge — full refund of the duplicate.

3.2. Provider-caused outage — unavailable for more than 72 consecutive hours; request within 14 days; refund prorated to downtime.

3.3. Auto-renewal without notice — full refund of the charged amount.

3.4. Refusal of service (Art. 32) — refund of the portion proportional to the unused period, less actually incurred expenses.

4. No Refund Cases

4.1. Changed mind / no longer needed (except clause 3.4).

4.2. Breach of the offer leading to suspension.

4.3. More than 14 days have passed and the request does not relate to Section 3.

5. How to Request

5.1. Via the account form or email: support@123-opt.com.

5.2. Include: account email; payment date and amount; ground (with reference to Section 3); refund details (if different).

5.3. Review period — up to 10 business days.

5.4. Refund — to the original payment method, within up to 10 business days after the decision.

6. Cancelling Auto-Renewal

6.1. Cancellation is not a refusal of the paid period; access remains until its end.

6.2. Turn off: in the account area (“Subscription” → “Turn off auto-renewal”); via the reminder email link; by deleting payment details.

7. Contacts

For refund enquiries: support@123-opt.com.